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Faqs

PURCHASES

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

RETURNS

Your satisfaction is very important to us. We offer a 30 day return policy. If you are not satisfied with your product, we will gladly take it back. Special orders and drop shipments are not returnable. Shipping charges will apply coming and going for all returns due to all orders, not relating to merchandise defects or incorrect items being shipped. Products must be in original packaging and in resalable condition. Please contact us via email or phone prior to returning any items to receive a RMA number. Items received back without proper RMA numbers are not eligible for credit.

SHIPPING

Published prices do not include shipping charges. Shipping charges are prepaid and added to the invoice. Any estimated freight charges shown on the website or Order Confirmation e-mail are subject to change based on actual costs. Shipping estimates are meant to represent the cost of normal ground service within the 48 contiguous states for orders meeting UPS weight and dimension standards. Products considered hazardous or in need of special handling require additional shipping charges, and those charges are the responsibility of the customer. Miami-Dade County and Broward County are exempt from shipping charges for pre-tax orders totaling $ 149 or more.

SALES TAX

Sales tax will only be charged if the items are shipped to an address within the state of Florida. Each customer shall be solely responsible for all sales, use or any other type of tax on orders received from us. If placing an order for a tax-exempt business/organization or if you are a reseller please email/fax the appropriate documentation.

Email: orders@darman.com
Fax: 305-592-1015